CONNECT TO THE BEST IN EVERYONE

INTRODUCTION

Cohesive teams are not built on good intentions alone, but on clarity in interactions and the ability to adapt behaviours to the needs of others. All too often, automatic reactions, unspoken expectations and a lack of understanding of individual differences undermine team alignment and collective effectiveness.

Reinforcing cohesion requires developing adaptive communication and greater relational awareness. Based on the Process Communication Model® (PCM), this workshop offers a structured approach to understanding how different personality styles influence team dynamics and how stress can impact relationships.

Participants learn to recognise interaction patterns, to consciously adjust their communication and to respond appropriately to the psychological needs of each profile. The result is a more aligned, more confident team that is better able to transform diversity into complementarity, sustaining performance over time.

PREREQUISITES

Prior to the training, participants will be invited to complete the PCM questionnaire to obtain their confidential Personality Profile. This personalised report, comprising 30 to 40 pages, includes a tailored action plan to help participants better understand and manage their psychological needs.

TARGET AUDIENCE

Teams that want to strengthen cohesion, improve collective effectiveness and create more collaborative and motivating work dynamics.

OBJECTIVES

• Explore different communication styles and understand how individual preferences impact team interactions.
• Identify personality types and adapt communication to enhance collaboration and avoid conflicts.
• Recognise signs of stress and better manage communication to prevent misunderstandings and maintain team motivation.
• Practice new ways of communicating.

PROGRAMME

Introduction

• Communication, a state of mind
• Life positions: the 4 basic attitudes of communication and behaviour under stress
• Communication, content and form
• Exercise: opening interview

Personality Structure

• The PCM personality structure
• Introduction to the concept of the Elevator and Psychological Needs
• Connect with others

Personality Types

• The 6 personality types, your specific way of communicating, working in a team, self-motivating, behaving under light stress and under intense stress
• 6 communication languages, 6 perceptions
• Exercise: identify the Perceptions
• Personality Profile Study, self-assessment
• Delivery of the PCM® Personality profile, analysis and feedback

Parts of Personality

• How we say things is more important than what we say
• Communicating effectively involves using all our parts of Personality and adjusting to the interlocutor
• The 5 parts of Personalities
• The 5 communication indicators.
• Videos/practical cases 
• Communication Exercise: activate the Parts of Personality

Communication Channels

• Poor communication and Communication Channels
• The 5 Communication Channels
• The Communication rule
• Videos/practical cases

Environmental Preferences

• The identification Matrix
• Exercise: Office Party

Psychological Needs

• Personal reflection: motivating/demotivating others 
• The 8 Psychological Needs
• Feeding the Psychological Needs
• Exercise: identify my behaviour under stress at work and in personal life

Miscommunication and Stress

• Definition of Stress, Eustress and Distress
• The prediction of behaviour under Stress
• 3 degrees of stress and Stress Sequence
• Stress Sequence and Personality Types
• Reflection: taking people out of Stress

Conclusion and Action Plan

• What I discovered or unveiled about myself
• What we need to improve
• Where we should start
• What we are going to do to follow up on this seminar
• Closure and conclusion