PCM COACH CERTIFICATION

INTRODUCTION

Developed by American clinical psychologist Dr. Taibi Kahler, the Process Communication Model® (PCM) is an internationally recognised model that allows for the understanding of personality differences, decoding behaviours, and adapting communication effectively.

Based on six personality types present in each individual, PCM helps identify communication preferences, sources of motivation, behaviours under stress, and failure mechanisms. By recognising these patterns, the coach can support their clients with greater accuracy, prevent blockages, and guide interactions more constructively.

This certification allows for the integration of the model into individual coaching practice, providing a structured tool to deepen self-awareness, identify functioning patterns, and support clients in developing communication and stress management strategies.

More than a personality model, the PCM becomes a powerful tool to transform the quality of conversations and enhance the personal and professional development of clients.

TARGET AUDIENCE & PREREQUISITES

Be a certified coach or in the process of certification and have previously participated in the PCM 1 - Core Topics training. At the time of registration, proof of coaching training will be requested.

OBJECTIVES

• Integrate PCM into individual coaching practice.
• Use perceptions, communication channels, and psychological needs to adjust the coaching relationship.
• Identify signs of stress, drivers, and stress sequences associated with different Personality Types.
• Understand and use Phasing to deepen the reading of emotional dynamics and support change processes.
• Build interventions and action plans tailored to each personality profile, including in stress contexts.
• Conduct PCM profile debriefings and structured coaching sessions, ethically and aligned with the model.

PROGRAMME

PCM 2 - Advanced Topics (2 days)

Connect

• Interview Exercise
• Exercise: connection and Channels

The Perceptions

• 6 communication languages, 6 Perceptions
• Exercise: Practice the Perceptions
• Exercise: Practice the communication Channels

Miscommunication and Stress 1

• Stress, Eustress and Distress
• The prediction of behaviour under stress
• 3 degrees of stress and Stress Sequence
• Stress Sequence and Personality Types

Drivers

• Drivers, the gateway to Stress (1st degree)
• Drivers and Personality Types
• Exercise: getting people out of 1st degree Stress

The Patterns of Failure

• Definition and origin
• The 6 Patterns of Failure
• Patterns of Failure & Personality Types
• Exercise: Drivers and Patterns of Failure
• Exercise: Patterns of Failure, concrete examples

Miscommunication and Stress 2

• The 3 degrees of Poor Communication
• The 4 myths
• Stress Sequence and Personality Types. 
• Resolving conflicts
• Intervention strategies

Motivate

• Action plan for each Personality Type
• Exercise: getting people out of 2nd degree Stress

Phase and Phase Change

• Emotional issues
• Phasing and Personality Types
• Videos: examples of Phasing in films and series

Training and Supervision

At the end of Module PCM2, 3 personality profiles will be offered to apply to your clients to practice a profile debriefing session.

Individual supervision (01h30)

• Individual session of 01h30 via Zoom. 

Collective supervision (04h00)

• Group session lasting 04h00. Maximum of 4 people.
• Learn to conduct a debriefing of a PCM personality profile.
• Practice the theory through a live individual coaching session

Certification (07:00)

The certification comprises 2 stages: 

• Written Exam: the assessment of knowledge will be conducted by the Master Trainer through a theoretical written exam consisting of seven questions.
• Oral Exam: the assessment of competencies will take place through an oral exam, centred on a 15-minute coaching session in a real situation, followed by a clarification session.

In case of failure, the PCM Master Trainer may request that the participant fully or partially retake the exam.