THE ART OF ADAPTIVE COMMUNICATION – ADVANCED TOPICS

INTRODUCTION

How to use PCM to communicate with greater precision and impact, not only in everyday interactions but also in the way we structure messages, content, or written communications?

This training is a continuation of "The Art of Adaptive Communication, Core Topics" and is aimed at professionals who have already applied the Process Communication Model® (PCM) and wish to deepen their use.

Participants reactivate the fundamental concepts of the model, explore the behavioural patterns that influence communication, and delve into the concept of phase change, which explains many of the evolutions in motivation and relationships throughout life.

The training also deepens the practical application of the model in constructing messages, allowing for the adaptation of communications, content, or texts to the different perceptions and psychological needs of the interlocutor or audience.

With a practical approach, participants develop adaptive communication reflexes in demanding situations, reinforcing their relational intelligence in the professional context.

PREREQUISITES

Participation in this training requires prior completion of the training "The Art of Adaptive Communication – Core Topics".

TARGET AUDIENCE

Professionals who have already participated in the training "The Art of Adaptive Communication, Core Topics" and wish to deepen the application of the Process Communication Model® in communication and professional relationships.

OBJECTIVES

• Deepen the understanding of communication and stress mechanisms.
• Anticipate behavioural patterns under stress in interactions.
• Quickly recognise the signs of entering stress in oneself and others.
• Re-establish constructive communication in demanding situations.
• Apply the model in adapting messages and content (emails, communications or marketing) to different profiles of interlocutors.

PROGRAMME

Connect

• Interview Exercise
• Exercise: Connection and Channels

The Perceptions

• 6 communication languages, 6 perceptions
• Exercise: Practise the Perceptions
• Exercise: Practise the communication Channels

Poor Communication and Stress 

• Stress, Eustress and Distress
• Predicting Behaviour Under Stress
• 3 degrees of stress and Stress Sequence
• Stress Sequence and Personality Types

Drivers

• Drivers, the gateway to Stress (1st degree)
• Drivers and Personality Types
• Exercise: getting people out of 1st degree Stress

The Patterns of Failure

• Definition and origin
• The 6 Patterns of Failure
• Patterns of Failure & Types of Personality
• Exercise: Drivers and Patterns of Failure. 
• Exercise: Patterns of Failure, concrete examples.

Miscommunication and Stress

• The 3 degrees of Miscommunication
• The 4 myths
• Stress Sequence and Personality Types 
• Resolving conflicts
• Intervention strategies

Motivate

• Action plan for each Type of Personality 
• Exercise: getting people out of 2nd degree Stress

Phase and Phase Change

• Emotional issues
• Phasing and Types of Personality
• Videos: examples of Phasing in films and series

Conclusion and Action Plan

• What I take with me
• What I will put into practice
• My next step